Privacy Policy

1. Introduction

Welcome to GYMHQ. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using GYMHQ, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Company Information

Legal Name: GYMHQ

Address: Ranchi, India

Contact Email: support@gymhq.in

3. Information We Collect

We collect personal information that you provide to us and information that is automatically collected when you use our services. The types of information we collect include:

• Contact Information: Phone number, address
• Fitness Data: Gym activity, workout history, exercise routines, fitness goals
• Health Information: Health metrics, wellness data related to your fitness journey
• Location Data: Your location to help you find nearby gyms and fitness facilities
• Payment Information: Payment details processed through our secure payment partners
• Photos: Optional photos you choose to upload (profile pictures, progress photos)
• Usage Data: Information about how you interact with our app

4. How We Collect Information

We collect information through:

• Direct Input: Information you provide when creating an account, updating your profile, or using our services
• Automatic Collection: Data collected automatically through your use of the app, including cookies and similar technologies
• Future Integration: We may collect data from fitness bands and wearable devices in the future to enhance your experience

5. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, authenticate your identity
• Service Provision: To provide, maintain, and improve our fitness services
• Customer Support: To respond to your inquiries and provide assistance
• Personalization: To enhance your fitness journey with personalized recommendations and experiences
• Communication: To send you important updates, notifications, and information about our services
• Security: To protect against unauthorized access and maintain the security of your account

6. Data Security

We take the security of your personal information seriously. All data collected is encrypted using industry-standard encryption protocols. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Third-Party Service Providers

We work with trusted third-party service providers to deliver our services. These partners may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our third-party partners include:

• Firebase: For authentication, database, and cloud services
• Fly.io: For application hosting and deployment
• Customer.io: For email communications
• Payment Processors: Razorpay, Paytm, and PhonePe for secure payment processing

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our app and store certain information. We use cookies for:

• Login tracking and session management
• Maintaining your preferences
• Improving app performance and user experience
• Analytics and understanding how users interact with our services

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you request deletion of your account and data, we will process your request promptly. However, please note that your data may remain in our systems for up to 30 days after your deletion request to ensure complete removal across all our systems and backups.

10. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your personal information through your account settings
• Deletion: You can request deletion of your account and personal data at any time
• Opt-Out: You can opt-out of receiving promotional communications from us
• Data Portability: You can request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at support@gymhq.in.

11. Geographic Scope

GYMHQ services are intended for users in India only. By using our services, you consent to the collection, storage, and processing of your information in India in accordance with this Privacy Policy and applicable Indian data protection laws.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: